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General information

Q: How do I open an account with Live Casino House?
A: Click on "Join now" located on the upper-right corner of the homepage. Be sure to read the Terms and Conditions, like you always do, before officially opening your account.

Q: Can I have more than one account?
A: No, players are only allowed to have 1 account in Live Casino House. If it so happens you already have an account but forgot your login credentials, kindly contact our customer support and they will assist you to get your account back.

Q: What are the supported currencies?
A: We have THB, USD and VND currencies

Q: Can I get a bonus when I open my account?
A: Of course! Your first deposit will get the Welcome Bonus of the Month. Be sure to check-out what's in store on the promotions page once you register.

Q: When can I contact customer support?
A: Anytime! And it doesn't even matter whether you're on desktop or mobile. You can reach us through Live Chat, email or through Live Casino House Social Media accounts.

Q: Is your site legal?
A: Absolutely. We are licensed and regulated by Curaçao eGaming. For further details, you may click our gaming license icon located at the lower part of the site.

Q: How safe is my personal information on Live Casino House?
A: All information you provide is encrypted using a 256-bit Secure Socket Layer (SSL) technology. We also limit transmitting your credit card information over the internet. All information is stored on Live Casino House secure servers.


Q: When and how do you request account verification documents?
A: While we may request documentation at any time, we may also request verification once your account activity reaches a certain level. When required, we will contact you over email.

Q: What type of documentation do you ask for?
A: It’s fairly simple, we usually request:
1. A valid ID/ Passport/ Driver's Licence (both sides)
2. Bank Statement showing the Account Name, Account Number and Latest Deposit Transaction to us
3. A copy of both sides of the credit card used (when relevant)/ Latest deposit slip

Q: Can I change currency on my account?
A: No, it is not possible to change currency after you have created your account. If the currency you have chosen affects your gaming experience, please contact customer support for more assistance.

Q: Can I change my display name?
A: Of course you can! You can do so under ‘Settings’.


Q: Do you offer any bonuses?
A: Definitely! We offer Deposit Bonuses, Free Spins and Spin Credits. There are other bonuses as well, but best keep up-to-date by visiting our promotions page every week

Q: What is Deposit Bonus?
A: A deposit bonus is a percentage of your deposit which you will receive as a bonus in addition to your cash deposit. For example, a 50% bonus on a 5,000 $ deposit would mean an additional 2,500 $ in bonus money. The details can vary from offer to offer.

Q: How can I claim a deposit bonus?
A: Simply tick the "bonus" check box when filling up a deposit request. Once your deposit is approved, your bonus will automatically crediited into your account.

Q: What is a Bonus Cup?
A: Bonus Cup is a form of deposit bonus with a fixed bonus amount. The bonus you'll get from a Bonus Cup promo will depend on the amount you deposited to participate. Bonus Cups may also include Free Spins with them, so better keep an eye on those!

Q: What is a Spin Credit?
A: Spin Credits are Free bets you can use on Table Games/Live Casino games. Spin Credits are usually handed out on a certain game type or a particular game.

Q: What is a Free Spin?
A: Ah, Free Spins! This bonus lets you play Live Casino House's massive collection of over 1,000 video slots FOR FREE!

Q: What are bonus wagering requirements?
A: Each type of bonus comes with a wagering requirement. The original bonus amount needs to be turned over (wagered) a set amount of times (usually 40) before that bonus is turned into real cash. You can find the specific wagering requirement in the promotion's Terms and Conditions. If at any time you wish to withdraw your cash (according to terms and conditions) you may choose to forfeit your bonus without reaching any wagering requirements and proceed with a cash withdrawal.

Q: Do bonuses from the Loyalty Shop expire?
A: Good thing you asked! Deposit Bonuses bought from the Shop are only good for 30 days. While Free Spins and Spin Credits expire after 48 hours if left unused. So you better play them right away!

Q: How can I refer my friend?
A: You can find this option in your 'My Casino' section. You can send a pre-set referral email along with a personal message to friends you want to invited. This e-mail includes a link to Live Casino House. Your friend will need to click on this link and go through the registration process on Live Casino House.

Q: What do I get for referring my friends?
A: Ah, that depends on what promotion is running for the month! You can get an increase in your balance OR get the chance to play several rounds on any game for free.

Q: Why didn't my referred friends show up in 'My Invites' list?
A: It is possible that your friend directly signed-up on Live Casino House. In order for them to show up on the list, they need to use the link provided for in the email you sent from the Refer-A-Friend feature.

Q: What are coins?
A: Coins can be used to purchase in "Loyalty Shop" where you can buy, deposit bonuses, free spins, spin credit and many more! For complete information, you may check our "Loyalty Program"

Q: How to earn coins?
A: You may earn coins by simply playing more!


Q: Minimum/ maximum deposit amount, applicable fees & processing time.
A: Please see the methods list below
1. Local Bank Transfer: minimum 5 USD / maximum 5,000 USD per transaction
2. Instant Banking: minimum 15 USD / maximum 5,000 USD per transaction
3. Online Debit: minimum 5 USD / maximum 5,000 USD per transaction

Q: How can I check my deposit transaction records?
A: To check your deposit transactions, log in to your account and click "My Casino" > Transactions > Cashier History > Deposit

Q: Why did my deposit fail?
A: There are many possible reasons for a declined deposit. Among the most common reasons are insufficient funds and incorrectly entered details. Please check your details or contact our Customer Support team for assistance.

Q: Can I use my friend's account to deposit?
A: No. 3rd party deposit is stricly not allowed in Live Casino House.


Q: Minimum/ maximum withdrawal amount, applicable fees & processing time.
A: Please see the methods list below
1. Local Bank Transfer: minimum 10 USD / maximum based on status of player account

Q: How long does it take for Live Casino House to handle my withdrawal request?
A: Live Casino House recognizes that players are here to win and cash out. That's why we work to process withdrawal requests well within 24 hours, all year round.

Q: How can I check my withdrawal transaction records?
A: To check your withdrawal transactions, log in to your account and click "My Casino" > Transactions > Cashier History > Withdrawal

Q: Can I cancel my withdrawal?
A: Yes, if your withdrawal is still on pending status, you may cancel it by doing the following:
1. Go to "My Casino"
2. Choose "Withdrawal"
3. Click on "Cancel Withdrawal"

Q: Can I use my friend's account to withdraw?
A: No. 3rd party withdrawal is stricly not allowed.

Products / Game Concerns

Q: What should I do in case of an error or dispute?
A: Please contact our customer support via Live Chat or email at [email protected] using your registered email address

Q: Can I change or cancel my bet?
A: You are solely responsible to ensure that the details of your bets are correct. Once bets have been placed successfully, it can no longer be cancelled.

Q: In Casino. How long does it take to process a bet payout?
A: Our aim is to settle bets as soon as the event or game is concluded. If your bet has still not been settled for a long period, please get in touch with Customer Support Team.

Q: How much are the minimum and maximum bet limits in each Casino Suite?
A: The minimum and maximum bet limits vary depending on each Casino Suite and specific game table you enter.


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